Privacy Policy

Last updated: November 10, 2026

This Privacy Policy explains how 5637 Christiana LLC ("Landlord's Desk", "we", "us") collects, uses, shares and protects personal information when you visit landlordsdesk.com, join our waitlist, or use the Landlord's Desk service, including our website, web app, tenant pages, applications and messages.

Who this applies to

Customers: landlords, property managers and their team members who hold an account.
Tenants and applicants: people whose information a customer manages in Landlord's Desk, or who pay rent, submit a maintenance request or apply for a rental through it. For this information we act on behalf of the customer (your landlord or property manager), who decides how it is used.
Visitors and waitlist members: people who visit our website or join the waitlist.

Information we collect

Account information: name, email address, phone number, business name, login details and team roles.
Property and rental records: properties, units, leases, rent charges, payments, deposits, expenses, receipts, maintenance requests and photos, vendor details, documents and notes that customers enter or upload.
Rental applications: applicant and co-applicant names and contact details, income, rental history, references and documents the applicant chooses to upload. We do not collect Social Security numbers on applications.
Payment information: rent and subscription payments are processed by Stripe. Stripe collects and stores card and bank account details; we receive limited information such as the payment amount, status, date and the last digits of the account.
Bank connections: if you choose to connect a bank account, you sign in to your bank through Plaid; we never see your bank sign-in. Plaid sends us read-only account details (such as the account name, last digits and balance) and transactions, which we use to match payments to rent and expenses. We can’t move money through this connection.
Communications: emails sent to your workspace's inbound address, messages between landlords and tenants, and emails we send you.
Text messages: if you opt in to text messages, your mobile number, a record of your consent (including when and how you gave it), and the messages sent and received. See our SMS Terms.
Waitlist information: your email address, how many units you manage, your role, the tool you use today, and anything you write in the optional question, plus which page version you saw and any campaign tags in the link you followed.
Technical information: device and browser type, IP address, pages visited and actions taken in the app, collected to keep the service secure and working. Our emails may record whether they were opened and which links were clicked.
Advertising measurement: our website (landlordsdesk.com) uses the Meta Pixel, a tool from Meta Platforms, to measure which of our Facebook and Instagram ads lead to visits and waitlist sign-ups, and so Meta can show our ads to people who have visited the site. It records the pages you view and whether you completed a sign-up, along with browser and device details, using Meta cookies. We do not send Meta your email address or anything you type into our forms. Our app’s sign-up page also uses the Meta Pixel to tell Meta when someone creates an account; it doesn’t send your name, email or other account details.
Google Ads measurement: our website also uses the Google tag from Google Ads to measure which of our Google search ads lead to visits and new accounts. If you arrive from one of our Google ads, it stores the ad click ID in a Landlord’s Desk cookie, and our app can tell Google when an account is created after that click. We do not send Google your name, email or anything you type into our forms, and we turn off Google signals and ad personalization for this tag.
Where your sign-up came from: when you create an account, we save the campaign tags from the link you followed (or the name of the website that referred you) with your account, so we know which of our ads and pages lead to sign-ups. We do not send this to Meta, Google or anyone else, and it is deleted when your account is deleted.

How we use information

To provide the service: rent ledgers, payments, leases, applications, maintenance, documents and reports.
To process payments and payouts through Stripe.
To send service messages, such as rent reminders, maintenance updates, receipts and account notifications, by email and, if you opt in, by text.
To provide AI features, described below.
To keep accounts secure, prevent fraud and abuse, and fix problems.
To provide support and respond to requests.
To send waitlist updates and product news, which you can unsubscribe from at any time.
To improve the service, and to comply with legal obligations.

AI features

Landlord's Desk uses AI to help prepare work for you to review: reading receipts and leases, sorting emails and maintenance requests, suggesting how to categorize bank transactions, writing a short daily summary of what needs your attention, answering questions about your own records, helping with setup, and answering tenants’ questions about their building from information the landlord has added. AI prepares; people decide. AI does not move money, change leases or make decisions about applicants. We do not automatically send documents uploaded through rental applications to AI.

Your permission comes first. AI features are off in every workspace until an owner or admin turns them on in Settings, after reading a notice that explains what is sent and to whom. Each person on the team also accepts that notice once before their own AI requests are sent. An owner or admin can turn AI off at any time; that stops new requests but can't recall a request that was already sent. With AI off, repair requests, tenant emails and bank transactions are left for you to sort.

Information from tenants. When a workspace has AI turned on, what tenants send through Landlord's Desk, such as repair requests, emails and questions about their building, may be processed by AI on the landlord's behalf to sort it or prepare an answer. Tenants are not asked separately; the landlord's workspace choice applies.

AI requests go through Vercel AI Gateway to AI model providers. We support Anthropic (Claude models) and OpenAI, and which model handles a request depends on our configuration. We will update this page if we add or change a provider.

Depending on the feature, a request can include a file you upload (a lease, receipt or photo, which can contain incidental information such as names, addresses or account numbers), the text of a repair request, tenant email or bank transaction, the question you ask, and facts from your own records that the answer needs, such as property and unit details, tenant names, lease terms, payment history and the ledger or expense entries a bank transaction might match.

Setup help in Ask. When you ask a setup question, such as “What should I do next?”, the request contains the text of your question, a short summary of how far along your setup is made only of counts and yes/no flags (for example, “2 properties, 1 lease, bank connected: no”), and the text of our help guides that match your question. It does not include your tenants’, properties’ or payments’ details. Your question is sent as you typed it and saved with the answer in your workspace’s Ask history, so please don’t type information you don’t want shared, such as account numbers or passwords.

When you use the spreadsheet import assistant and a column is unclear, we may send our AI provider (through Vercel AI Gateway) the column names of your spreadsheet and the format of a few values from those columns, with letters and digits masked, except common column words (such as “Rent”, “Tenant” or a month name) and a few status words (such as “paid” or “vacant”), which are sent as written; the provider uses this only to tell us what each column holds. Your uploaded file is stored privately. The copy the assistant reads is deleted within two days of upload. The files of an import you add or discard are deleted about 30 days after you add or discard it, and an import you leave unfinished is discarded automatically after 30 days without changes.

Anthropic and OpenAI each state that inputs and outputs from their commercial API are not used to train their models by default, unless a customer chooses to share them. The providers may keep inputs and outputs under their API policies. Anthropic’s standard period is normally within 30 days. OpenAI’s retention depends on the API feature and settings, and abuse-monitoring logs are normally kept for up to 30 days. Exceptions apply.

How we share information

We do not sell personal information. We share it only as follows:

Service providers that help us run Landlord's Desk, under contracts that limit their use of the data: Vercel (hosting and AI gateway), Supabase (database and file storage), Stripe (payments), Anthropic and OpenAI (AI processing, through Vercel AI Gateway), DocuSeal (e-signatures), Loops (waitlist and email), Resend (transactional email and inbound email), Plaid (read-only bank connections, for customers who connect a bank account), Regrid and Google (property address lookup), Cloudflare (bot protection on rental applications) and, for text messages, our SMS provider.
Meta Platforms, through the Meta Pixel on our website and our app’s sign-up page, as described under Advertising measurement. Meta uses this information under its own privacy policy.
Google, through the Google Ads tag on our website and the account-created signal from our app, as described under Google Ads measurement. Google uses this information under its own privacy policy.
Within a rental relationship: for example, a tenant's payments and requests are visible to their landlord and the landlord's team, and a landlord's listing is visible to people who open its link.
For legal reasons: to comply with law, legal process or lawful requests, or to protect the rights, safety and security of our users, the public or us.
Business transfers: as part of a merger, acquisition or sale of assets, subject to this policy.

Mobile numbers and text message consent

We do not share, sell or rent mobile numbers or text-message consent to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How long we keep information

Account and rental records: while the account is active, and for a limited period after it closes.
Financial and payment records: as long as needed to meet tax, accounting and legal requirements, which can be several years.
Rental applications: according to the customer's retention settings and our retention schedule, after which they are deleted unless a legal hold applies.
Waitlist information: we keep it until you ask us to delete it, and no longer than 12 months after our launch on November 1, 2026 (that is, until November 1, 2027) if you don’t become a customer. Unsubscribing from our emails stops marketing messages; it doesn’t delete your waitlist information or end your founding member eligibility. To delete it, email us at the address below. After deleting it, we keep a one-way coded record of your email address so that it isn’t added back to our list, and a record that we completed your request, for up to 24 months.
Text-message consent records: as long as needed to show that consent was given, including after you opt out.

Security

We use encryption in transit, access controls and least-privilege permissions to protect information. No method of transmission or storage is completely secure, but we work to protect your information and to fix issues quickly.

Your choices and rights

Unsubscribe from marketing emails using the link in any email.
Reply STOP to any text message to stop texts.
Opt out of advertising measurement on our website: see Your ad choices below.
Ask to access, correct or delete your information by emailing info@landlordsdesk.com. We respond within 30 days, and some residents of certain states may have additional rights under their state's law.
If you are a tenant or applicant, you can also contact your landlord or property manager, who controls how your information is used in their account.

Your ad choices

Our website uses the Meta Pixel and Meta cookies, and the Google Ads tag, as described under Advertising measurement and Google Ads measurement. Meta uses this information to measure our ads and to show our ads to people who have visited our site; Google uses it to measure our Google ads. You can opt out in any of these ways:

Turn on Global Privacy Control in your browser, and our website and our app’s sign-up page will not load the Meta Pixel or the Google Ads tag.
Change your ad preferences in Meta’s Accounts Center if you use Facebook or Instagram.
Use the Digital Advertising Alliance’s opt-out page for participating companies at aboutads.info/choices.
Manage Google ad settings at myadcenter.google.com.
Block or clear cookies in your browser settings.

Children

Landlord's Desk is not intended for anyone under 18, and we do not knowingly collect their information.

Changes to this policy

If we change this policy, we'll update the date above, and we'll notify customers and the waitlist of any significant change.

Contact

5637 Christiana LLC, 7351 N Keeler Ave, Lincolnwood, IL 60712. Email: info@landlordsdesk.com.